What data is collected and why?
When a client contacts me to request services, we have either entered into a contract or have taken steps towards doing so (i.e. I have provided or am in the process of providing a quotation or I have begun working on the project).
Whatever means a client uses to contact me, in so doing they have provided consent for me to process their data.
All data, whether received by the above means or otherwise, is processed for the purpose of providing the client with a service or for the purposes of maintaining my business and/or website. Only data required for those purposes is collected. Data is not passed to any third parties without seeking further consent unless required for storage, anti-virus, legal or tax purposes.
How data is stored
From the moment a client first contacts me in writing (i.e. by e-mail or through the website contact form) or over the phone, I will have a written record of their personal data. Some of this data may be special category data or criminal offence data, for example information contained in medical records or legal documents, or any other information that falls within the UK regulations on discrimination.
Data may be stored in a variety of ways:
- Any e-mail contact is stored in a cloud service.
- Any documents sent by digital means are stored on my computer (password protected) and on a back-up hard disk drive (secured via the same means by which my office is secured). Please be aware that any documents sent as e-mail attachments or through the contact form on the website below will also be stored in a cloud service.
- Any documents sent by post are transferred to digital means and stored as per the bullet point above.
- The content of documents may be stored for future use in translation software.
- If you leave a comment or testimonial on the website, the comment and its metadata are retained indefinitely. This is so I can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
Where data is sent
Visitor comments or testimonials may be checked through an automated spam detection service.
How to get hold of your information
If you’d like to see the data I hold on you, please get in touch via the e-mail address or telephone number provided below. I’ll be happy to assist and will respond to your request within 28 days.
If you have a concern about how your data is processed or the accuracy of such data, please let me know using the contact details below.
I am registered with the Information Commissioner’s Office in the UK. You have the right to complain to them if you feel there has been a breach of your rights as a data subject. For details of how to contact the ICO, please refer to their website: www.ico.org.uk.
The GDPR forms part of the data protection regime in the UK, together with the new Data Protection Act 2018 (DPA 2018). The main provisions of this apply, like the GDPR, from 25 May 2018.
Telephone: +44(0)7713 945 185